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Quotezone FAQS

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Find help fast with our frequently asked questions. Simply click the topic you need help with and find the answers you need.

Our services

Do you compare covers for modified cars, imported cars, or kit cars?

Yes, we provide insurance comparisons for all of these specialist cars. You can get a quote in minutes, whether you own a modified car, import car, or kit car.

How does Quotezone.co.uk work?

At Quotezone, we work with trusted UK insurance providers to help you compare a wide range of quotes for the insurance you need. 

This service is completely free to use. Just fill in a few details about yourself, and the coverage you want. We then request quotes from our panel of leading UK insurance providers for you to compare. 

When you find a deal you are happy with, you can either purchase the policy online or over the phone directly from the insurer. 

How do you make money?

When you purchase a policy you compared with us, insurance providers pay a specific rate or commission the sale. This does not impact the cost of your policy in any way. Get the full breakdown of how we work and make money

Why are your prices different from other price comparison sites?

While different price comparison sites operate in a similar way, each will ask their own questions when you get a quote. The variation of questions asked, and the options available as answers can lead to marginal differences in policy prices. 

Likewise, insurance comparison sites can also run their own promotions. This can lead to you seeing prices linked to time limited deals or offers on one site that are not available on another.

What kind of insurance do you compare?

We provide a comparison service for well over 60 different insurance products, as well as providing you with directories we don’t currently cater for. Get the full list of insurance products we compare.

How do I know you’re impartial, surely you promote some companies more than others?

You can trust that we have no incentive to promote any particular company ahead of another. In fact, operating 100% impartially across all our insurance products is a key service we provide to our customers.

Without this, we cannot provide impartial and competitive quotes, which is central to how we work. When it comes to how we present your quotes, our only interest is providing you with a competitive deal that meets your needs.

How is Quotezone regulated?

Quotezone, a trading name of Seopa Ltd, is authorised and regulated by the Financial Conduct Authority (FCA), and you can verify this on the FCA Register. Registered with the Information Commissioner’s Office (ICO) as a data controller, Quotezone ensures your personal information is protected under UK data protection laws. The company, founded in 2005 by Greg Wilson and based in Belfast, Northern Ireland, holds ISO 27001 certification for information security management. Its registration details are publicly available through Companies House.

How do we choose providers?

We only partner with reputable brokers and insurers who are registered with the FCA and known for their reliable service. This includes some of the UK’s leading insurers as well as lesser-known providers. By using our free comparison service, you can ensure you don’t miss out on better deals from insurers that you may not be aware of.

What do customers say about Quotezone.co.uk?

97% of our Quotezone customers recommend us for comparing quotes. Take a closer look at our customers’ testimonials here.

Accounts & passwords

You’ve asked me to create a password, why won’t you accept what I’ve entered?

Our only rules for creating a password on Quotezone is that it must be between 6-20 characters in length, and must not contain spaces at the beginning or end. 

If your password complies with this then the only other issue may be that the second instance of your password entered doesn’t match the first. 

Please ensure that the caps lock isn’t on and re-enter your password.

I’ve forgotten my password. What should I do?

On the page where you have been asked to enter your details, there is a “Forgotten your Password?” option above the “Login” button.

Click this then enter your details and we’ll instantly send you an email with simple instructions on how to reset your password.

If you cannot find this email in your correct inbox, please check your spam and junk folders. 

How do I update my personal details?

Log into your account and you will see your name at the top right-hand corner of the page. To edit your details on a quote you have already got, click “see all quotes” and “edit quote”.

Otherwise, you can choose to “start a new quote” in the same place, and enter your updated details that will be applied to your new quotes. 

How do I reset the password to my Quotezone account?

On the login page, click “forgotten your password” beside the login button. You can then send password reset information to your email. If you cannot find this email in your correct inbox, please check your spam and junk folders.

How do I delete my Quotezone.co.uk account?

To delete your account, simply get in touch and request this via our contact form. We will get in touch to confirm when this is done.

How secure is my data?

When you compare insurance with Quotezone, you can trust that your personal data is safe with an ICO (Information Commissioner’s Office) registered data protection controller. We prioritise compliance with international data protection standards and use 128-bit SSL encryption for top-level security. For complete information about our data practices and your rights, please refer to our privacy policy and cookie policy.

Rewards

How do I get access to Quotezone Rewards+?

Anyone who gets a quote on car, home, van, bike, pet, travel, breakdown, or bicycle insurance through Quotezone will get access to Quotezone Rewards

However, when you follow through to purchase one of these policies through us you are upgraded to Quotezone Rewards+. 

Please allow up to 60 days after your purchase for us to verify your sale with your chosen insurer. We will email you as soon as you are upgraded to Rewards+.

How long do I have access to Rewards discounts?

Qualifying customers will get access to our Quotezone Rewards platform for 1 year.

What retailers offer discounts through Quotezone rewards?

Over 1,000 of the UK’s top retailers offer deals and discounts through Quotezone Rewards.  You can save on your everyday shopping at Tescos, Asda and Waitrose, or find deals on cinema tickets, restaurants, and online shopping. 

Our rewards also give you access to prize draws and monthly lottos that you can enter for free for a chance to win amazing prizes and up to £3,000.

See more brands and browse deals now.

Getting a quote

I want a quote via phone call

Quotezone does not currently provide a telephone service. If you have questions about a policy, you can speak directly to insurers over the phone when you get your quotes. If you have more questions for us, you can get in touch via our contact form

How do I buy insurance?

To buy a policy that appears in your Quotezone quotes results page, simply click “more info” on whichever quote you would like to purchase. 

From here you will be able to review the coverage and exclusions on the policy and complete your purchase with the insurer via their website or over the phone.

How do I find a previous quote?

When you request a quote from us we will email you a copy. This means you can come back when you are ready to purchase your insurance. 

Otherwise, you can log in and click “see all quotes” from the dropdown beside your name on the top right-hand corner of the webpage.

How do I get another quote?

Simply find the insurance product you need from our menu at the top of the page and choose “get quotes”. Alternatively, you can sign in and click “start a new quote” on the dropdown in the top right-hand corner of the page.

I can’t find my job title on the form, what do I do?

Unfortunately, we’re unable to list every possible job title, but we have compiled an extensive list to choose from. You can search for other terms that accurately describe your work. However, you must ensure you inform the insurance provider of your actual occupation before buying the policy.

Why isn’t my car registration being recognised?

Our system looks up cars registered throughout the UK, so double-check that you have entered your registration details correctly. If the registration still cannot be found, then you can manually enter your vehicle’s make and model. Please bear in mind that some insurance providers will need to know your registration plate before you can purchase a car insurance policy.

How long is the online quote going to take?

Generally, a quote will only take 5-10 minutes if you are comparing with us for the first time. After this, we can automatically populate your information into the fields based on your previous quotes. This saves you time and means you can run renewed quotes in a matter of seconds.

How far in advance can I get a quote?

Typically most insurance providers will only provide quotes up to one month in advance. This is due to changing costs and pricing of insurance policies.

Does comparing insurance affect your credit score?

Comparing insurance quotes through Quotezone.co.uk does not usually affect your credit score. Most insurers only carry out a soft credit check when you compare quotes, which won’t impact your credit rating or be visible to lenders. If you decide to buy a policy and choose to pay monthly, your insurer may then carry out a hard credit check as part of setting up a credit agreement.

Understanding insurance

What can be used as proof of no claims?

Your previous insurance provider should give the details of your no-claims bonus with your annual renewal letter or after you cancel a policy. This document can be used as proof of no claims. If your previous insurance provider has not sent this to you then please get in contact with them and request it.

How do I know what’s included in the policy?

On our results page, you will see a “more info” button beside each quote. This gives you a brief overview of what is included and excluded on the policy, and what add-ons are available.

For a more detailed breakdown, you can follow the link to the insurer’s website. Here you can see the policy summary and the detailed terms and conditions of the cover.

Can you explain the various vehicle uses to me?

Social & commuting – Day to day driving, including to and from a permanent place of work. This may not include any journeys that you might make while at work, such as driving to a client’s office.

Social only – Day to day driving, excluding to and from a place of work.

Social, commuting & business use – Day to day driving, including to and from a permanent place of work. It will also include any journeys that you might make while at work, such as driving to a client’s office.

Commercial use – This is appropriate for when a vehicle is used for deliveries or courier work, as well as travelling sales.

How much do people in the UK typically pay for insurance?

People across the UK pay different amounts for insurance depending on factors like age, location, claims history, occupation, and the type of cover they choose. Insurance premiums can also change year-on-year due to inflation, repair costs, and market trends. To help consumers better understand insurance costs across the UK, our insurance experts regularly publish insurance reports and pricing research. Read our latest insights into the average car insurance prices for UK drivers, as well as how much people are typically paying for home and van insurance across the country.

How does insurance comparison work?

At Quotezone, we make it easy to compare quotes from multiple insurers in one place. Simply enter your details into our quote forms, including information about your vehicle or home, and cover requirements. We’ll compare quotes from trusted insurers to give you personalised options. You can then compare prices to find the right deal for your needs and budget.

Past or existing insurance

Where are my policy documents?

Insurance providers will send these to you directly, typically by email or post. If you have not received these within 7 days then please directly contact your insurance provider.

I can’t find my policy documents

Your insurance provider will provide your policy documents to you directly. These are often available online and you could find access to them in your inbox. Otherwise, you will need to speak to the insurer directly and request a copy. 

How do I find out who my car insurance is with?

If you’re unsure who your car insurer is, there are a few simple ways to find out. Start by searching your email inbox for terms like “insurance,” “policy,” or “premium” to locate any past policy documents or quotes. Additionally, you can use the free Motor Insurance Database (MID) tool from the Motor Insurance Bureau (MIB) to check your insurance details using your vehicle registration number. You can also refer to our helpful guide on how to find out who your car insurance provider is.

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