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Insurance Factory Reviews

Review The Insurance Factory

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Folkestone, United Kingdom

4.75/5 from 3216 customer reviews

The Insurance Factory

Review the Insurance Factory car insurance

The Insurance Factory are a UK based insurer that specialises in standard car insurance, impounded car insurance, seized car insurance, convicted car insurance and expat car insurance. They have been well received by reviewers and boast an average rating of over 4 stars on Trustpilot.

What’s included in a Factory Insurance policy?

Factory insurance offer a range of car insurance coverage options and add-ons. These coverage options include Third Party Only, Third Party Fire & Theft, comprehensive. You will also have a range of add-on options you can incorporate into the policy you choose.

  • Motor Legal Expenses
  • UK/EU Breakdown including Homestart
  • Essential Breakdown Cover
  • Windscreen Cover
  • Excess Protect:
  • GAP Cover 2, 3 & 4 Years
  • Vehicle Replacement & Theft Protect
  • Key Care Cover
  • Gadget Cover/Plus

The Insurance Factory reviews

The Insurance Factory has received positive reviews on Trustpilot with an average rating of over 4 stars. Whilst many praised Insurance Factory’s customer service and competitive prices, the criticism’s included admin charges and fees along with some hiccups in policy processing. However it is important to note that such criticisms were in fact in the minority with the vast majority of reviewers being very satisfied with The Insurance Factory.

The best quote ever

Rated 5 out of 5 stars

“The quotes I was getting was 3 grand plus after a drink drive ban
The insurance factory accepted my ncb from mobility insurance ,also I got a % off for attending a drink drive programme. my quote with the dearest breakdown ,key cover and if I have a crash then waver the access in total £1890 very happy thank you insurance factory

Trustpilot Review: 06 July 2023

The man Tim Quinn was very good the…

Rated 5 out of 5 stars

“The man Tim Quinn was very good the phone line was very crackerly and with earing aids not good but he was very patient and understanding and continued repeating things until I heared and understood hi thank you Tim”

Trustpilot Review: 02 July 2023

I wouldn’t say was great

Rated 4 out of 5 stars

“I wouldn’t say was great, couldn’t I sure it on my insurance because of type of car, so had to get another broker. Then on Fri wanted to change time of pickup today Tues couldn’t do that either , if I only took out another policy so that meant going through it all again then probably get stung for changing it no thanks.”

Trustpilot Review: 24 May 2023

Credit where it is due

Rated 4 out of 5 stars

“Earlier this month I gave a 1 star review having had 4 months of stress, chasing and getting nowhere.
I made a formal complaint, my claims have now been processed.
My new claim was submitted, processed and completed in a week, so now credit where it is due.”

Trustpilot Review: 28 April 2023

What are The Insurance Factory’s cancellation fees

Insurance Factory policyholders will be required to pay an arrangement fee for a new policy or renewal. If you decide to make changes to your policy midterm or cancel, you’ll be charged by the insurance factory and the underwriter.

Whilst the £25 charge for cancellation during the cooling off period and the £40 cancellation fee post cooling off period are near the average, the mid-term charge for changes is relatively high for £50. If you cancel you are also charged for the time you were covered.

Here is a full breakdown of Insurance Factory’s fees

Mid-term Alterations£50.00
Missed Payment Charge £45.00 (£15.00 by them and £30.00 by the underwriter)
Returned Cheque/Chargeback£10.00
Cancellation within 14 days£25.00
Cancellation after 14 days£60.00
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Who underwrites The Insurance Factory?

As an insurance broker, The Insurance Factory doesn’t actually issue their own car insurance coverage to policy holders. Instead it is done through their panel of insurers, meaning your coverage will be issued from one of the underwriters including..

  • Admiral Insurance
  • Aviva
  • Direct Line
  • LV=
  • RSA

Comparing multiple car insurance quotes

“If you are considering an Insurance Factory policy, it is helpful to compare it to other car insurers. Not all insurers offer the same coverage or prices, and an insurer that is the best for one person may not be best for another. For example, some insurers may offer cheaper quotes for younger drivers, while others may be more expensive for expat drivers.

By comparing multiple car insurance providers, you can significantly increase your chances of finding the best car insurance for you. That’s where Quotezone can help. We have compiled over 100 UK-based insurance providers so you can quickly compare multiple quotes side by side. This makes it easier than ever to find the cheapest car insurance options for you.

Compare car insurance quotes now

*51% of consumers could save £504.25 on their Car Insurance. The saving was calculated by comparing the cheapest price found with the average of the next five cheapest prices quoted by insurance providers on Seopa Ltd’s insurance comparison website. This is based on representative cost savings from September 2023 data. The savings you could achieve are dependent on your individual circumstances and how you selected your current insurance supplier.