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Launched by Southampton City Council in 2018, CitizEn Energy is a small, regionally-focused gas and electricity supplier that is run as a not-for-profit business, with all of its profits reinvested into the local community.
Similar to a number of other council-owned energy suppliers in the UK, such as Great North Energy, Angelic Energy and White Rose Energy, CitizEn partners with Robin Hood Energy, which serves as its licenced supply partner.
If you’re thinking of switching to a different energy supplier why not use our energy price comparison service to compare tariffs now? It’s free to use, and you’re under no obligation to switch.
Is CitizEn Energy only able to supply customers in Southampton?
No, you don’t have to live in the city of Southampton in order to switch to CitizEn Energy, but your home does have to be somewhere in the South of England, the South West or the West Midlands.
How long does it take to switch to CitizEn Energy?
According to CitizEn Energy’s own data a switch to them can take up to six weeks to complete, which is a little longer than some other suppliers. However, it’s worth pointing out that your energy supply will not be interrupted during the switching process no matter how long it takes to complete.
Does CitizEn Energy supply gas as a standalone utility?
Yes, CitizEn Energy is one of just a handful of energy suppliers in the UK that can provide a gas-only supply.
By contrast, many of the country’s other smaller energy suppliers, including Fairerpower, Eversmart Energy, Boost Power, Igloo Energy, Ovo Energy, Together Energy, Sainsbury’s Energy, and M and S Energy, only supply gas if customers sign up to one of their dual fuel tariffs.
Does CitizEn Energy supply renewable electricity?
Yes, since CitizEn Energy’s electricity supply is provided by Robin Hood Energy, which itself sources 100% of its electricity from renewable energy generators, any customer that switches to CitizEn Energy can be confident that their electricity supply is 100% renewable.
Does CitizEn Energy support smart meters?
Yes, CitizEn Energy does support smart meters, and customers that want to have a smart meter installed can do so free of charge through the company’s licenced supply partner, Robin Hood Energy.
Is CitizEn Energy the cheapest supplier if I live in Southampton?
CitizEn Energy’s own data indicates that there are a number of other suppliers that are able to offer cheaper energy tariffs, but according to CitizEn’s research their competitors are able to offer these reduced prices because they have a large of number of standard variable rate customers, who are likely to be subsidising the supplier’s fixed-rate tariff customers to a certain extent.
By contrast, CitizEn prides itself on encouraging as many customers as possible to switch to its cheaper fixed-rate tariffs rather than sticking with a standard variable tariff.
I’m with a different energy supplier but I’m thinking of switching to CitizEn Energy – can Quotezone.co.uk help me to compare their tariffs to make sure they’re competitive?
Yes, Quotezone.co.uk’s energy price comparison service can help you to compare CitizEn Energy’s current gas and electricity tariffs against those offered by other suppliers in the UK.
CitizEn Energy reviews: good or bad?
As a new energy supplier, and one that only supplies customers within a specific region, CitizEn Energy has a relatively small customer base and hasn’t received many customer reviews. However, the few reviews it has received have generally been very positive.
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